Fred. Olsen Travel is a well-established independent travel company with 5 Retail Shops, a Business Travel Management team, 3 call centre operations Fred. Olsen Travel Direct, Cruise Network & Norwich Cruise Centre and Discover Down Under specialising in travel to Australia & New Zealand. Our mission is to give you outstanding customer service, unrivalled choice, exceptional quality and value for money.

Each member of our team has travelled all over the world & will be able to give you first hand knowledge of many destinations. Our independence enables us to offer you the widest choice of holidays and by listening to your needs we can offer honest, impartial advice to help you find your dream holiday.

Looking after your interests
For your protection we only deal with accredited tour operators and we also carry the protection of the following organisations:

We are also members of the following organisations:

International Air Travel Association	Advantage
Passenger Shipping Association Retail Agent Scheme	Campaign for Real Travel Agents

If you would like to know more about any of the above organisations please click on their logo to be linked to their website.

Customer Care
We strive to put our customers FIRST. Every time you travel with Fred. Olsen Travel, you will be welcomed home and given the opportunity to tell us about your travel experience. If anything goes wrong we will do our best to resolve the matter for you. Rest assured we really do care what our customers think. To complete our customer service questionnaire on-line click here.

ANGLIAN BUSINESS CUSTOMER SERVICE AWARD WINNERS 1999	ANGLIAN BUSINESS CUSTOMER SERVICE COMMENDED 2000	COLCHESTER BUSINESS AWARDS WINNERS 2000
DAILY TELEGRAPH/ENERGIS CUSTOMER SERVICE AWARDS FINALISTS IN 2000 WINNERS IN 2001