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customer questionaire

 

In order to provide you with the best possible service, we ask you to help us by completing the questionnaire below. Your comments will be used to tailor our future service to your needs.
Thank you for your time.

Name:

About your holiday

Please tick the appropriate score
Question Poor Satisfactory Good Very Good Outstanding
How was your outward journey?
How was your return journey?
How was your accommodation?
How was the representative service (if applicable)?
How did you rate your holiday overall?
Would you travel with that company again? Yes: /No:
Did you take our travel insurance? Yes: /No:
If no, please provide information in additional comments
Were you satisfied with the insurance service? Yes: /No:
If no, please provide information in additional comments

About Fred. Olsen Travel
Please tick the appropriate score

Question
Poor
Satisfactory
Good
Very Good
Outstanding
Did you find us helpful?
Did you find us courteous?
Did you find us knowledgeable?
Did you find us efficient?
Did we demonstrate an interest in your needs?
How was our telephone manner?
How do you rate our overall service?

For marketing purposes, please advise how you heard of Fred Olsen Travel Ltd.
Recommended Existing Customer
Yellow Pages Newspaper Advert
Reader Offer Magazine Advert
Notice Board Travel Club
Other

Would you book with Fred. Olsen Travel Again? Yes: /No: Please give reasons below:
Would you recommend any friends or relatives to use
Fred. Olsen Travel? 		Yes: /No: Please give reasons below:
How could we improve our service?

Please use the space below for any additional comments or details:

Fred. Olsen Travel does not share customer information with any other company. From time to time we will have information about special offers, new products and services. If you have an e-mail address and would like to receive regular details of special offers etc, please add your email address in the box below.

If you do not wish to receive further information from us, please tick this box.